Case Study: Designing JMP Live – Empowering Interactive Data Sharing
Overview
JMP Live is a web-based platform that enables users to publish and share interactive JMP reports with colleagues—without requiring them to have JMP installed. As the Senior UX Designer, I led the design efforts to ensure JMP Live delivered a seamless, intuitive, and powerful experience for both JMP experts and their collaborators.
Problem Space
Limited Sharing Options: Prior to JMP Live, users could only share static reports (PDF, PowerPoint) or local Interactive HTML files, which lacked full interactivity and required manual distribution.
Accessibility Gap: Non-JMP users couldn’t engage with the rich, interactive analyses created by JMP experts.
User Frustration: Valuable insights were locked behind technical barriers, reducing collaboration and decision-making efficiency.
Design Goals
Enable interactive, web-based sharing of JMP reports.
Support dynamic features like Data Filters and Column Switchers.
Provide secure, role-based access to published content.
Ensure scalability across on-premise and cloud deployments.
Research & Insights
Conducted user interviews with JMP analysts and stakeholders to understand pain points in sharing workflows.
Analyzed usage patterns of Interactive HTML and JMP Public to identify gaps in interactivity and accessibility.
Collaborated with engineering to explore server-side JMP instances for real-time recalculations.
Design Process
1. User Flows & Personas
Mapped out flows for publishers, viewers, and admins.
Created personas for JMP experts, data consumers, and IT administrators.
2. Wireframes & Prototypes
Designed publishing workflows directly within JMP.
Created responsive UI for JMP Live’s report portal.
Prototyped interactions for filters, column switching, and access controls.
3. Usability Testing
Ran iterative tests with internal users and beta customers.
Refined UI based on feedback around discoverability, performance, and clarity.
Pilot Launch: Testing JMP Live in the Wild
To ensure JMP Live met real-world needs, we launched it as a pilot program called JMP Public with a select group of JMP users, bloggers, and community contributors. The goal was to validate the concept of JMP Live, interactive data sharing before a full-scale release.
Pilot Objectives
Test the publishing workflow from JMP to JMP Public.
Evaluate how users embedded and shared reports across platforms.
Gather feedback on usability, performance, and perceived value.
My Role as the UX Designer
Designed the publishing interface within JMP.
Created the user interface for JMP Public’s web portal.
Facilitated feedback sessions with pilot users to identify friction points.
Collaborated with engineering to prioritize improvements before the full release.
Key Learning
Users loved the ability to embed interactive reports in blogs and social media.
There was confusion around permissions and visibility, which led to UI refinements.
Performance on mobile devices needed optimization for touch interactions.
Outcome
Validate the demand for dynamic sharing of JMP visualizations.
Refine the onboarding and publishing experience.
Build momentum and excitement for the official launch with JMP 14.2.
Key Features Delivered
Interactive HTML reports with server-side recalculations.
Bookmarkable, auto-updating links for shared reports.
Role-based access control for secure collaboration.
Integration with JMP Public for broader sharing and embedding.
Impact
Increased adoption of JMP Live across enterprise teams.
Reduced friction in sharing insights, enabling faster decision-making.
Enhanced visibility of JMP’s capabilities to non-technical stakeholders.
Reflection
Designing JMP Live was a pivotal opportunity to bridge the gap between powerful statistical tools and accessible, interactive storytelling. By focusing on user needs and leveraging JMP’s strengths, we created a platform that empowers users to share discoveries without compromise.